Material Information in Property Listings: A Guide for Agents

Published 7 October 2026 · Propvio Guides

Estate agents must not leave out information a buyer needs to make an informed decision. National Trading Standards guidance groups this material information into three parts. This guide summarises them for agents.

Why It Matters

Leaving out material information can breach consumer protection law. It can also cause sales to fall through later, when the buyer's solicitor finds the issue.

The guidance applies to listings on any platform, including portals and your own website.

Part A: The Basics

Council tax band, or rates for some property types.
Asking price or rent.
Tenure, with lease details for leasehold property.

Part B: The Property Itself

Property type and construction, including any non-standard construction.
The number and type of rooms.
Electricity, water, sewerage and heating supplies.
Broadband, mobile coverage and parking.

Part C: Information That Applies Only to Some Properties

Building safety issues, and restrictions or rights affecting the property.
Flood and erosion risk.
Planning permission or proposals that affect the property or its surroundings.
Accessibility features and adaptations.
Location in a coalfield or other mining area.

Where Work History Fits

Construction type, heating, and building safety all depend on the work the property has had. A seller's record of past jobs and certificates helps you answer accurately at instruction stage.

How Estate Agents Can Use a Verified Maintenance History explains how to build this into your listing process.

This guide is for general information only and does not constitute professional advice.

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