PropvioHelp Centre
Find answers to common questions about using Propvio.
Account and Billing
- How do I reset my password?All users
Reset a forgotten password from the login page.
- How do I update my email address?All users
Change the email address linked to your account from Account settings.
- How do I cancel my subscription?All users
Cancel your paid plan from the Billing page at any time.
- How do I download my invoices?All users
View and download past invoices from your billing history.
- What happens to my data if I delete my account?All users
See what happens to your data when you delete your account.
- How do I export my personal data?All users
Download a copy of your personal data at any time, under GDPR.
- Which payment methods does Propvio accept?All users
See which payment methods Propvio accepts.
- How do I add another role to my account?All users
Add a Homeowner, Tradesperson, or Estate Agent role to your existing account.
Properties
- How do I add a property?Homeowner
Add your first property to Propvio.
- Can I add more than one property?Homeowner
Add more than one property to your account.
- How do I edit my property details?Homeowner
Update your property's details after adding it.
- How do I delete a property?Homeowner
Remove a property from your account, and what this means for any co-owners.
- What happens to my property record when I sell my home?Homeowner
What happens to your property's history when you sell it.
- What documents will my conveyancer ask for when I sell?Homeowner
Which documents a buyer's conveyancer usually asks for, and how to send them from Propvio.
- How do I invite a co-owner to my property?Homeowner
Invite a partner or co-owner to help manage a property.
- What is a primary owner, and how is it different from a co-owner?Homeowner
The difference between a primary owner and a co-owner, and how many co-owners you can add.
- Can two owners have the same property address registered?Homeowner
What happens if you add an address that already has a Propvio record.
Log Entries
- How do I add a log entry?Homeowner
Record a piece of work carried out on your property.
- What categories can I use for a log entry?Homeowner
The categories available when logging a piece of work.
- How do I edit a log entry, and why can't I delete one?Homeowner
Change a log entry's details, and what to do if one is wrong.
- What file types can I upload to a log entry?Homeowner
Which file types you can attach to a log entry.
- How do I add a private note to a log entry?Homeowner
Add a note to a log entry that only you can see.
- How do I set a reminder on a log entry?Homeowner
Set a reminder for work that needs to be repeated.
- How do I upload a certificate and set an expiry date?Homeowner
Upload a certificate and set its expiry date.
Tradespeople
- How do I tag a tradesperson on a job?Homeowner
Tag the tradesperson who completed a job.
- What if the tradesperson is not on Propvio?Homeowner
Invite a tradesperson who is not yet on Propvio.
- Can I remove a tradesperson tag after saving?Homeowner
Remove a tradesperson tag from a saved log entry.
- How do I claim a job tag?Tradesperson
Confirm a job a homeowner has tagged you on.
- How do I dispute a job tag?Tradesperson
Dispute a job tag that is not yours.
- How do I respond if a homeowner disputes my work?Tradesperson
Give your side of the story if a homeowner disputes a job.
- Why is a job not showing on my portfolio?Tradesperson
Why a tagged job might not appear on your portfolio yet.
- How do I send quotes and invoices?Tradesperson
Send branded quotes and invoices to your customers.
- How do I add my Propvio badge to my website or social media?Tradesperson
Show your confirmed jobs and reviews on your website and social media.
- How do I get a verified badge?Tradesperson
Apply for a verified badge on your profile.
- What accreditations does Propvio accept?Tradesperson
The accreditations Propvio accepts for verification.
- How do I generate my QR code?Tradesperson
Generate a QR code linking to your public profile.
Reviews and Ratings
- How do I leave a review for a tradesperson?Homeowner
Leave a star rating and review for a tradesperson.
- Can I edit or delete a review I left?Homeowner
Change or remove a review you have left, at any time.
- How do I respond to a review?Tradesperson
Reply publicly to a review on your profile.
- How do I dispute a review?Tradesperson
Raise a dispute over an inaccurate or unfair review.
- How long does a review dispute take to resolve?Tradesperson
How long a review dispute takes to resolve.
- Are reviews anonymous on Propvio?All users
Whether reviews on Propvio are anonymous.
Property Passport
- Is Propvio a digital property logbook?All users
How Propvio relates to digital property logbooks and the 2026 home buying reform.
- What is a Property Passport?Homeowner
What a Property Passport is and what it shows.
- How do I generate a Property Passport link?Homeowner
Create a shareable Property Passport link.
- How do I set an expiry date on a passport link?Homeowner
Set an expiry date on a passport link.
- How do I revoke a passport link?Homeowner
Revoke a passport link you have already shared.
- Can I see who has opened my passport link?Homeowner
See who has opened a passport link you shared.
- What information is visible on a passport?Homeowner
What information appears on a shared passport.
- Are my private notes visible on the passport?Homeowner
Whether private notes appear on a shared passport.
- How do I request access to a property passport?Estate Agent
Request access to a private property passport.
- How do I share a passport with a buyer?Estate Agent
Share a property passport with a prospective buyer.
- Can I add my agency branding to a passport?Estate Agent
Add your agency branding to a passport link.
Estate Agents
- How do I set up my agency profile?Estate Agent
Set up your agency profile before your team starts using Propvio.
- How do I invite team members?Estate Agent
Invite colleagues to your agency's Propvio account.
- What is the difference between Admin and Member roles?Estate Agent
The difference between Admin and Member roles.
- How do I remove a team member?Estate Agent
Remove a colleague from your agency account.
- How do I request access to multiple properties at once?Estate Agent
Request access to multiple properties in one go.
- How do I add a private note to a property?Estate Agent
Add a private note to a property your agency has access to.
- How do I get my agency verified?Estate Agent
Show homeowners a "Verified agency" badge on your profile and requests.
- How do I save properties to a shortlist?Estate Agent
Keep a shortlist of homes your whole agency team can see.
- How do I track when a buyer opens a passport?Estate Agent
See when a buyer opens a passport link you shared.
- Can I dispute or respond to a property's log entries?Estate Agent
What your agency can and cannot do with a disputed log entry.
Trust and Safety
- How do I know an estate agent’s request is genuine?Homeowner
Check who is asking before you give an estate agent access to your home’s history.
- How does Propvio verify tradespeople?All users
How Propvio verifies tradespeople on the platform.
- How do I report inaccurate information on a property passport?All users
Report inaccurate information shown on a property passport.
- How do disputes work on Propvio?All users
How homeowners, tradespeople, and agencies each fit into a log entry dispute.
- How does Propvio handle data security?All users
How Propvio keeps your data secure.
- What is Propvio's privacy policy?All users
Read Propvio's privacy policy.
- How do I report a fraudulent account?All users
Report a fraudulent or suspicious account.
- How does Propvio comply with GDPR?All users
How Propvio complies with GDPR.
- What is the Trust Score?All users
What the Trust Score measures, how it is worked out, and where it appears.