PropvioContact Us
We are here to help. Reach out and we will get back to you within 2-3 business days.
Propvio Support
Send Us a Message
Use the form below to contact the Propvio support team. Please provide as much detail as possible so we can help you quickly.
What We Can Help With
Our support team can assist with the following:
Account and Billing
- Password resets and login issues
- Subscription upgrades, downgrades, and cancellations
- Invoice and billing queries
- Help with account deletion (you can also delete your account yourself, anytime, from Account settings)
Properties and Log Entries
- Help adding or editing properties and log entries
- Questions about uploading certificates and documents
- Setting up reminders and expiry alerts
Tradespeople
- Help claiming or disputing a job tag
- Questions about the verified badge application
- Profile and accreditation queries
Estate Agents
- Help setting up an agency account
- Questions about requesting property access
- Team member and permissions queries
Trust and Safety
- Reporting inaccurate information on a passport
- Reporting a fraudulent account or review
- Disputing a review or job tag
General Enquiries
- Feature requests and product feedback
- Partnership and business enquiries
- Press and media enquiries
Response Times
We aim to respond to all enquiries within 2-3 business days.
| Enquiry type | Expected response |
|---|---|
| General support | Within 2-3 business days |
| Billing queries | Within 2-3 business days |
| Dispute reviews | Within 5 business days |
| Verified badge review | Within 48 hours |
| Account deletion support | Within 2-3 business days |
Our support team operates Monday to Friday, 9am to 5pm (GMT). We do not operate on UK public holidays.
Frequently Asked Questions
Before contacting us, you may find an answer in our Help Centre. Here are the most common topics:
- How do I reset my password?
- How do I cancel my subscription?
- How do I get a verified badge?
- How do I dispute a review?
- How do disputes work on Propvio?
- What happens to my data if I delete my account?
- How do I export my personal data?
- How do I generate a Property Passport?